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Technical Support Specialist


Are you looking for a successful and rewarding career with an innovative and growing company? Are you a highly motivated individual with a solid technical background, who would like to build a future providing expert advice and resolving technical issues which require analytical thinking outside the box?

The Technical Support Specialist will be providing remote technical support and guidance to customers related to Weishaupt’s products. The candidate will diagnose error or technical problems and determine proper solution. He/she will work closely with engineering department and a team of technicians and will work on variety of technical issues, from simply providing information to thinking outside the box to find solutions and resolve complex problems. The position will be stationed at Weishaupt’s North American Headquarter in Mississauga, ON, Canada.

Key Responsibilities

  • Provide product’s related information to customer
  • Working with customer to perform remote diagnostic and troubleshooting technical problems
  • Build positive relationship with customers
  • Follow company’s procedures and protocols
  • Perform other related duties/ tasks as required

 

Qualifications

  • Bachelor of Engineering
  • 10+ years’ field and experience in burner technology, boiler and various combustion processes
  • Valid Gas/ Oil burner technician certificate is a plus
  • Excellent knowledge and understanding of combustion process, burner sequence of operation, combustion manager/ flame safeguard’s functionality and other related burner’s components
  • Strong electrical and mechanical knowledge is mandatory
  • Analytical outside the box mind set and problem solving skills
  • Experience working directly with customers, courteous and professional
  • Valid driver’s licence

 We offer you a challenging and interesting opportunity, a competitive salary and an attractive benefits package.    

If you are interested in a long-term, successful career with an innovative, and growing company like Weishaupt Corporation, please send your detailed resume by e-mail to Ulrike Porten (HR) uporten@weishaupt-corp.com. We thank you for your interest in Weishaupt Corporation; however only those applicants selected for an interview will be contacted.

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